Existing customers

All you need to manage your
policy, all in one place

We hope you’re happy with your Lark Music policy. Here you can manage, change, renew and claim on your cover.

Make a change

If you need to update your policy, we’ve made it as easy as possible for you. If you bought your policy online, simply log into your account and edit your details there. If you arranged your policy with one of our team members, just give us a call on 020 3846 5271. You will need your policy number to hand.

We can help you:

• Add or remove an instrument or accessory
• Update the valuation of your instrument or equipment
• Update your personal details
• Add an element of cover
• Reduce your level of cover

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Renew your cover

Renewing your policy for another year is simple – just log in to your account to renew. You can find your login details in the email we sent you with your first online quote and you’ll need your policy number to hand too.

Don’t worry if you’re not sure when your policy expires. We will always send you an auto-renewal quote 28 days before your policy is set to renew, and follow it up if we don’t hear from you.

View your documents

If you bought your policy online, you can find all your documents in your online account. Simply login using the details we sent you alongside your quote. If you still can’t access your account, just click here.

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If you arranged your policy over the phone with us, then we will have sent your documents to you via email or in the post. If you can’t find your documents and need another copy, just get in touch by emailing [email protected] or calling 020 3846 5271.

 

Make a claim

We know how distressing it can be if anything happens to your treasured musical instrument or equipment. Our aim is to get you playing again as quickly as possible, while offering the support you need during a difficult time.

To make a claim, call 020 8557 2314, Monday to Friday 9am – 5pm

If you’re outside the UK, please call 0044 (0)20 8557 2314

Out of hours, fill in our online form or call 020 8557 2314 and leave a message. Our experienced and knowledgeable claims handlers will get back to you as soon as they can on the next working day.

For the love of music

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